TECHNOLOGY

Introduction

Beckley Information Technology Services (BITS) is responsible for the development, implementation, and management of all technology solutions for the City of Beckely.

Overview

The City of Beckley is composed of over 15 departments, who serve the city’s more than 17,000 residents and thousands of visitors every year. BITS is responsible for maintaining the city’s IT infrastructure and systems for every department that impacts our community – from public safety, to tourism and recreation. BITS is at the center of modern IT solutions, ensuring that the City of Beckley is a leader in the digital age. Our staff of technicians and IT administrators work to ensure that every department makes use of technology to operate in a more secure and efficient manner.

Information Technology Department

The City of Beckley Information Technology Services Department (BITS) is dedicated to guaranteeing that the City of Beckley is properly positioned to take advantage of the opportunities afforded by technology in the digital age. Our technicians ensure that the IT systems for each department in the city function properly and securely, and our IT administrators are constantly developing new solutions to the city’s IT needs.

We have undertaken a variety of initiatives to upgrade the City of Beckley’s computing infrastructure to the latest and most efficient technology available to perform the duties of government. From citywide IP Telephony, to mobile reporting solutions for the Police Department that enable officers to return to their duties more quickly after an incident, our projects allow the various departments in the city to operate safely, securely, and efficiently.

Located in the lower level of the Beckley Police Department building (in the space formerly occupied by the Raleigh County Emergency Operations Center), BITS is equipped with the latest technology to allow us to better serve the City of Beckley. Our Training Room, equipped with 12 individual training machines, allows us to provide instruction on the proper use of new software and computer systems to city employees. Our IT Library is well-stocked with hundreds of reference books, covering subjects that span the entire spectrum of information technology.

Also located in the BITS office is the city’s main data center, where racks of servers provide essential services across the city, linked by an extensive network of fber optic cabling. Here, BITS hosts websites, email, telephone systems, GIS servers, connections to the West Virginia State Police WEAPON system, and many other vital IT services.